We offer a 7 day return policy on purchases made in store or online with some exclusions. If for any reason you are not satisfied with your purchase, simply return it within 7 days for an exchange or full refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Non returnable items :

• Custom made Jewellery is non returnable and non refundable however we will do our best on a case by case to resolve any issues that arise .. for example , if you have purchased a custom made engagement ring in yellow gold and your partner would have preferred white gold then we can change over at cost ..the same can be said for gemstones used
• Diamonds or Gemstones purchased on clients behalf from overseas partners

Refunds

Our custom-made jewellery pieces are non-returnable and non-refundable

Our Ready to Wear Jewellery purchased either instore or online can be returned for exchange or claim a full refund subject to the following terms:

: The jewellery piece must be returned unworn in its original condition. Each piece will be inspected by one of our jewellers and undergo a quality assessment. It the piece of jewellery has been resized , engraved or altered in any way for you it will not be returnable.

Need help?

Contact us at [email protected] for questions related to refunds and returns.